If you have a WetGill Nav account, you can ask us to delete it and the data associated with it. This page explains what to send us, what we delete, and what happens afterward.
How to request deletion
Send an email to delete@wetgill.com from the email address on your account, and include:
- The email address or username on your WetGill Nav account
- The subject line “Delete my WetGill Nav account”
We reply to confirm we've received your request and once it's been completed. We may ask you to confirm a detail or two if we can't otherwise verify the request came from you.
What to expect
We process deletion requests within 30 days. Some information may take a little longer to clear from backups, but it is not used and is deleted the next time backups are rotated.
What we delete
- Your account and sign-in details
- Waypoints, saved spots, and settings stored on our servers for your account
- Your email address and any support messages tied to your account
Mesh messages, node information, and positions exchanged over your Meshtastic radio are stored on your device, not on our servers, so deleting your account doesn't reach those. You can clear them from the app or your device directly.
What we may retain
We may keep limited information where we're required to for legal, security, or fraud-prevention reasons, such as records needed to investigate abuse of the service. We keep only what's needed for that purpose, for as long as it's needed.
Deleting data without deleting your account
If you'd rather clear specific data, such as your saved waypoints, but keep your account, say so in your email and we'll take care of just that.
Questions
For anything else about your data, see our Privacy Policy, or email privacy@wetgill.com.